Consortio Complaints Policy

Consortio always aims to uphold the highest possible standards of service for its candidates and clients. If we have not hit the mark in some way please contact us so we can address your concerns.

  • If you have a complaint please contact Shaun Dunman Managing Director by phone +44 (0) 2380 981211 in the first instance so that we can try and resolve your complaint informally.
  • At this stage, if you are not satisfied please write to Shaun Dunman at Shaun.Dunman@ConsortioRG.com
  • We will write to you acknowledging your correspondence within 7 days to acknowledge receipt of your complaint.
  • Shaun Dunman will investigate your complaint and may contact you to seek clarification of certain issues. We undertake to complete our investigations within 7 working days. If we require additional time we will contact you to inform you of our progress.
  • Shaun Dunman will then contact you to arrange a meeting if you so wish to discuss your complaint and propose an appropriate solution or course of action. We will also send you a written copy of our findings.
  • If you do not want a meeting or it is not possible, Shaun Dunman will send you a detailed reply to your complaint.  This will include his suggestions for resolving the matter.  He will do this within 7 days of completing his investigation.
  • If you remain unsatisfied with the outcome of our investigation, you may request that the decision is reviewed. If you wish to do so please email Chris Watson – Director at Chris.Watson@ConsortioRG.com who will review the original findings of the case. We will respond within 7 working days giving our final position together with our reasons.

Seafarer Complaints Policy

Consortio is committed to providing a first-class service to both our work seekers and clients. If you feel that we have failed in any way to meet your expectations, please contact us so that we can address your concerns.

  • If you have a complaint please contact Shaun Dunman Managing Director by phone +44 (0) 2380 981211 in the first instance so that we can try and resolve your complaint informally.
  • At this stage, if you are not satisfied please write to Shaun Dunman at Shaun.Dunman@ConsortioRG.com  
  • We will write to you acknowledging your correspondence within 7 days to acknowledge receipt of your complaint.
  • Shaun Dunman will investigate your complaint and may contact you to seek clarification of certain issues. We undertake to complete our investigations within 7 working days. If we require additional time we will contact you to inform you of our progress.
  • Shaun Dunman will then contact to arrange a meeting if you so wish to discuss your complaint and propose an appropriate solution or course of action. We will also send you a written copy of our findings.
  • If you do not want a meeting or it is not possible, Shaun Dunman will send you a detailed reply to your complaint.  This will include his suggestions for resolving the matter.  He will do this within 7 days of completing his investigation.
  • If you remain unsatisfied with the outcome of our investigation, you may request that the decision be reviewed. If you wish to do so please email Chris Watson – Director at Chris.Watson@ConsortioRG.com who will review the original findings of the case. We will respond within 7 working days our final position together with our reasons.
  • You are entitled to be accompanied by a friend or a trade union representative.
  • Please be assured that should you raise a complaint, for any reason, it will not result in you receiving any less favourable treatment than if you had not raised the complaint.
     

If you still remain unsatisfied, you can appeal to the Maritime and Coastguard Agency with your complaint. They can be contacted at Maritime and Coastguard Agency, Spring Place, 105 Commercial Road, Southampton, SO15 1EG, www.dft.gov.uk/mca/ or alternatively email mlc@mcga.gov.uk